The easiest and quickest way to request appointments is via our online service. There are a limited number of bookable appointments. You'll need to log in and select an option.

If Patient Access is unavailable you are advised to call the practice on 02891 638738.

Please visit the surgery reception if you haven't yet registered for online prescriptions to request an individual patient log on. 

If you have an urgent query please phone reception:

• phone us on 028 91638738, Monday to Friday from 8:30am

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine telephone appointment in the next 7 days:

• use our online system - Patient Access
• phone us on 02891 638738 at 8.30am to have your name put on a list for a GP telephone call back.  The GPs also take telephone calls Monday - Friday between 11.30am and 12pm and again between 2.30pm and 3pm.  Please telephone 02891 638738 during the allocated times to be put through to a GP. Face-to-face appointments are given out by the doctor only.
  When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone can be more flexible and often means you get help sooner.

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

To cancel your appointment:

• using the GP online system – Patient Access
• phone us on 028 91638738, Monday to Friday from 8:30am
• reply CANCEL to your appointment reminder text message

The Practice has a strict policy for patients who continually fail to cancel appointments.

If you need a doctor when the surgery is closed please phone 02891 822344. 

Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.

In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.

Please tell us:

• if you need an interpreter
• if you have any other access or communication needs

Whilst we encourage our patients to come to the surgery, where we have the proper equipment and facilities available, we do appreciate this is not always possible. In this respect, if you do need a home visit, you can help us by calling reception before 10:30am.  The doctor will telephone before visiting to assess whether a home visit is necessary and if so, the urgency of the visit.

Home visits are routinely available for the terminally ill and truly bedbound patients in whom travel to the surgery by car would cause a deterioration in medical condition or unacceptable discomfort.  Visits to patients not in these categories may be made at the doctor's discretion and based on clinical judgement, but not routinely. Please bear this in mind and be prepared to provide suitable details to enable the doctor to schedule house calls

You can also be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years